How does the commission process work?
Submit the request form and Cam will review the idea personally. You will receive the recommended approach, estimated price and next steps. Once everything is agreed, payment secures your place in the studio schedule.
How long will my commission take?
Most paintwork takes around 15 working days before shipping, depending on the complexity and current schedule. Mention any fixed date in your request. Rush work may be available for an additional fee.
Do I need to provide the shoes or item?
Cam can usually source the base shoes or item for you, or you can send an item you already own when suitable. Sourcing and delivery costs are confirmed clearly in your quote.
How much does a custom piece cost?
Commissions currently range from approximately £100 to £5,000+. The final price depends on the canvas, sourcing, scale and level of detail. Cam will recommend the strongest creative route for your budget.
Can I see a mock-up before painting begins?
Yes. New concepts can include a digital mock-up or sketch stage before paintwork begins. The current mock-up deposit is £50 and the exact process will be explained before the project is secured.
Do you accept returns or refunds?
Because every commission is created specifically for one client, commissioned work is non-refundable once work begins. If an incorrect item is supplied or damage occurs in transit, the issue will be handled individually.
Do you ship internationally?
Yes. Cam ships throughout the UK and worldwide using tracked services. International customers are responsible for any customs duties or import taxes charged in their country.
How much is shipping?
Shipping is quoted according to the size, value and destination of the finished piece. Your delivery options and cost will be confirmed before payment so there are no surprises.
How will I know when my order has shipped?
You will receive an email or message with tracking information as soon as the finished piece has been dispatched.
How do I care for my custom piece?
Every piece is prepared and finished for durability, but custom items should still be treated as wearable or collectible art. Avoid soaking, heavy abrasion and harsh cleaning products. For footwear, use a light wipe with a damp cloth.
Can you recreate another artist's work?
No. References and inspiration are welcome, but Cam will create an original direction rather than copying another artist or customiser.
What are the payment terms?
Full payment is normally used to secure a commission and begin the agreed process. For some larger projects, a 50% deposit and 50% balance arrangement may be available by agreement.
Do you work with businesses and brands?
Yes. Cam creates commissioned artwork, campaign content, live customisation and one-of-one pieces for brands. Brand enquiries can be sent to cam@camcreatez.com.
Can I order ready-made artwork?
Yes. Original artwork, finished custom pieces and limited releases are occasionally available through the shop. Availability and dispatch information are shown on each product page.
What happens if my item arrives damaged?
Please contact Cam within 48 hours of delivery with clear photographs of the item and packaging. The issue will be reviewed and the best resolution arranged with you.